1 hour ticket response
We are devoted to giving a quick and accurate answer to every customer support ticket posted by a client. Our competent help desk support staff members will review your question and will offer you the most efficient solution. We offer a 1–hour response time guarantee for all tickets. As a matter of fact, the average response time has proved to be 20 minutes.
An Outstanding Client Care Service
Our customer service staff representatives have immense experience in the Linux cloud web hosting services market and are qualified enough to supply a rapid solution to your problem. If, however, the case at hand is not within the competency of a support technician, the helpdesk ticket will be sent to a programmer or sysadmin for further investigation.
An Easy–to–Navigate Help Center Section
In the Hosting Control Panel you’ll find an easy–to–navigate Help section where you can find quick suggestions on how you can use our services. You can find the answers to your questions in our F.A.Q. library, see more tips in the web hosting account management articles or watch the step–by–step video tutorials.