Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a 60–minute response warranty for any trouble ticket or email that you submit to the client care staff. We’ll quickly answer all the standard questions and forward right away the case to our admins in case any further assistance is needed. If you make use of the Optional Managed Services package, we will carry out any of the included server administration services at a time that has been discussed with you in advance.
A Premium Customer Service
Should you require help while working with the Hosting Control Panel or with any of the applications that we’ve pre–installed on the dedicated hosting server on your behalf, do contact our help desk support staff at any moment through the ticketing system. Besides, should you require help administering your dedicated server, you can order our Optional Managed Services package, that includes Operating System updates every week, software installation and troubleshooting services, server monitoring and restarting services, backup hard disk drive space, etc.
An Intuitive Help Area
We have equipped our Hosting Control Panel with an exhaustive knowledge base, which includes exhaustive explanations of all its features and functions. In addition, we have made detailed video tutorials that will further demonstrate to you how to perform a specific action or troubleshoot a commonly experienced issue. All the instructional articles and the video tutorials are readily accessible from every Hosting Control Panel section via the Help and Videos buttons situated in the upper right corner.