Although this is not the most importantaspect to recognize a reliable cloud web hosting supplier from a bad one or a reseller from a real supplier, the option to call and talk to a live person is a sign that you are not using the services of a one-person service provider and that you will be able to get in touch with somebody any time you're in need of support. The telephone support for website hosting services may range from general to expert, which means that the issues that can be resolved through a phone call differ based on the supplier. In most cases, these issues are more basic and include billing or first level tech issues since more difficult problems often require a support ticket where both you and the administrators can follow the proceedings with a specific issue. However, being able to call your provider will save you considerable time and efforts for the countless small issues which may eventually show up when you manage your website hosting account.
Phone Support in Cloud Web Hosting
As we have live telephone support 14 hours every day, you will be able to call us and talk with one of our customer support agents to get more info about all Linux cloud web hosting services that we provide and ensure that our servers match the system requirements for your web sites prior to buying anything. For your benefit, we have telephone numbers on three continents so that you can call the one nearer to you - in the USA, Great Britain or Australia. In case you're already a customer, you will be able to give us a call about general and billing matters, and even about some technical ones. If the issue is strictly technical or it needs longer time to investigate, you should go through our ticketing system, which will enable both you and our technical support team to keep track of the info supplied by each side.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day telephone support, you can be certain that there is always someone to help you when you have any questions about the semi-dedicated server plans that we supply. Whether you need to find out more about the plans, you have a billing issue or some general problem, you can give us a call. Despite the fact that some more complicated problems may need a ticket in order to give time to our technical support crew to investigate, we will assist you with various tech questions on the phone as well, saving you precious time and efforts. As we have data centers on 3 continents - in the United States, the UK and Australia, we have local phone lines in these countries as well. If you're in another country, we have a global number where you'll be able to get in touch with us.