If you ever have any queries with regards to your hosting plan or you experience a problem with your sites, you will have to contact the hosting provider’s help desk support team. It may not make a difference how swiftly they’ll reply if you’ve got a question of a general nature, but an issue like a blundered application update, for instance, may lead to your website becoming damaged or invisible online. And the longer you wait for the support team to lend a hand, the longer the website will be inoperational. If you offer goods or services online, any outage will damagingly affect your site and you may lose existing or prospective customers. Lots of web hosting providers, predominantly resellers, handle support tickets and emails within twenty four hours, but in the digital era that’s way too long, since clients will rarely come back to a website that is not working correctly over a prolonged time interval.
One-Hour Response Guarantee in Cloud Web Hosting
If you are using one of our Linux cloud web hosting services
and you have an inquiry or come across a certain complication, you can get in touch with us 24-7-365 by posting a customer support ticket or by writing an e-mail and we guarantee that you will receive a reply in no more than an hour. If the issue can be sorted out, we will do it before we respond, whereas in case there is something that you have to do on your end, we will supply you with all the required info – what possible solutions to try, what settings to check, etc. Typically, you’ll obtain an answer within thirty minutes max, which goes to say that waiting for hours and hours on end or even for more than a day to obtain help is something unthinkable. Our sixty-minute response guarantee applies to any query that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server
account from our company, you can take advantage of our stunningly fast support service. You’ll receive a reply to any trouble ticket opened via the hosting Control Panel or e-mail sent to our customer and technical support team in less than sixty minutes. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. It often takes substantially less time to examine and eliminate a problem. We will supply you with more information in case the solution entails something that needs to be done on your end. In case you touch base with us during weekends or public holidays, the response time will be precisely the same and due to the fact that our support team will be at your service 24x7x365, you will receive quick help for any technical, billing or general issue regardless of the hour at which you contact us.