There are several ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you select is a support ticket system. It’s the least complicated means of correspondence for many reasons. In case no help desk support team representative is free at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will invariably be received. Moreover, you can copy ‘n’ paste extensive pieces of information without the need to worry about misprints, and in case a given issue requires more time to be resolved or a number of replies need to be exchanged, all the information will be in one and the same location, so each party can always see the comments written by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they are usually separate from the web hosting platform, which goes to say that if you have to provide info or to follow instructions, you’ll need to use no less than 2 different interfaces and this number could increase if you would like to administer a number of domains. Additionally, many web hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting around for an answer.
Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you will never have to log out of your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can easily access any trouble ticket while you’re browsing through your website files or modifying various account settings. The ticketing system is being strictly monitored 24/7 by our customer support staff representatives and the ticket response time is no more than 60 minutes, but it rarely takes more than 20 minutes to receive support. In contrast with other web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and request info in relation to any billing or technical problem. Moreover, you can read a number of articles, which will help you handle the most common issues yourself.
Integrated Ticketing System in Semi-dedicated Hosting
If you have a semi-dedicated server account with our company and you want to get in touch with our client support staff, you will be able to send a support ticket straight from your Hepsia Control Panel instead of going through a totally different help desk support platform as you’ll need to do with the majority of hosting companies out there. Our integrated trouble ticket system will allow you to send a new ticket without hassles and to look through older tickets using an intelligent search filter. Moreover, you’ll be able to take a look at the applicable knowledge base articles that our system will present you with based on the category that you select for your new ticket. You can accomplish all these operations without signing out of your Hepsia Control Panel at any time, which means that if you bump into any obstacle or have a question, you can touch base with our technicians and solve the problem at hand within the hour through a single platform.