There are several ways in which you can get in touch with the web hosting company whose services you’re using, but the one that you’ll invariably find no matter which company you select is a support ticket system. It’s the least complicated means of correspondence for many reasons. In case no help desk support team representative is free at the moment and they are all occupied, a telephone call may not be responded to, but a ticket will invariably be received. Moreover, you can copy ‘n’ paste extensive pieces of information without the need to worry about misprints, and in case a given issue requires more time to be resolved or a number of replies need to be exchanged, all the information will be in one and the same location, so each party can always see the comments written by the other one. The negative aspect of using tickets to get in touch with your web hosting company is that they are usually separate from the web hosting platform, which goes to say that if you have to provide info or to follow instructions, you’ll need to use no less than 2 different interfaces and this number could increase if you would like to administer a number of domains. Additionally, many web hosting providers reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this means wasted time while waiting around for an answer.