The support that you will get from your cloud web hosting supplier is really important, regardless of whether you have pre-sales questions and you're not a customer yet, or you've got some technical issue with an existing account. Timely and accurate info about a question or a problem will save you lots of time and efforts, not mentioning that this can often be an indicator that you're ordering from a real hosting supplier not from a reseller. If you buy a hosting account via a company that doesn't own its servers and it can't access them directly, it's likely that you will wait for a couple of days to receive a response to any query, thus your websites may remain offline for quite a while. In comparison, a company which provides different ways of communication and has a tech support staff available at any time can assist you right away and help you minimize or entirely avoid any kind of downtime and possible losses.
24/7 Customer Support in Cloud Web Hosting
All of our Linux cloud web hosting services
come with 24/7/365 pre-sales, customer and technical support, so regardless of whether you're inquiring about our website hosting services well before you make an order or you are an existing customer and you have any question or some difficulty, you are able to contact us anytime, which includes holidays and weekends. We have many channels to get in touch with us - several telephone lines globally for your convenience as well as live chat support for billing, pre-sales and basic questions; email messages as well as support tickets for more complex issues or any issues that need longer time to investigate and resolve. In contrast to various other web hosting providers, our trouble tickets come with a warranted maximum response time of only 1 hour, which means that whatever your problem is, it'll be resolved on time and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Hosting
You will be able to try our support services even before you purchase a semi-dedicated server
account from us since we have phone and online chat support for pre-sales, billing and common questions. Our representatives can assist you to choose the most suitable package or offer you info about our servers, so as to check whether the system requirements for your web sites are met. If you're a current client, you can also contact us through email or through our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We guarantee that every time you use these two methods of communication, you will get an answer within less than an hour and that’s 24/7, which includes weekends and public holidays. In case you've employed the hosting services of other companies, even big ones, you are able to compare the reply time since it often takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS Web Hosting
In case you buy a virtual private server
from us, you will be able to use several different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we have a couple of local telephone numbers in the United States of America, the UK and Australia plus a live chat service. When you are an existing customer and you need assistance with some technical issue that requires longer time to investigate or resolve, you're able to open a support ticket through your billing account or you can send an e-mail and we'll handle the problem and send you an answer within the hour. The reply time is warranted 24/7, including holidays and weekends, still for the majority of problems it takes a maximum of 30 mins to receive support. Our support service covers your VPS as well as all of the pre-installed software it comes with, so in case you'd like to have help with third-party apps, you can check the additional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Servers Hosting
If you aquire a dedicated server
from us, you're able to contact us anytime using several channels and the maximum time that you'll need to wait for an answer is approximately 1 hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it is a weekend or a holiday and we can support you with anything related to the apps which are pre-installed on your server. To get in touch with us about a technical matter, you're able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an email. In case you have any kind of basic questions or you'd like to find out about our hosting services before you order, you may also use our live chat or you could call one of the local telephone numbers that we have in various countries worldwide. When you need assistance with third-party software that you are unable to deploy or manage properly, you're able to add the Managed Services upgrade to your current package and our sysadmins will assist you.